Accessibility

Accessible seating may be purchased in person at the Capital One Arena or by calling 202-661-5065.  Tickets may also be purchased online through Ticketmaster.  

Capital One Arena is equipped with a listening system. Receivers are available for all events and provided free of charge with a form of valid identification. We have closed captioning on the main arena scoreboard during all sporting events.   Please contact our office at 202-661-5065 for more information about closed captioning for other events held at Capital One Arena.   

Capital One Arena is happy to provide escorts/transports with wheelchairs inside the arena for guests with disabilities or special needs. This service can be requested at Guest Services or as you enter the building by speaking with any Capital One Arena Team Member at all entry points. 

For guests who wish to transfer to a seat from their wheelchair, Capital One Arena can store the wheelchair at Guest Services across from Sections 102 or 402, or we can store the wheelchair at a designated area close to your seat. 

In 2019, Capital One Arena was recognized as becoming a Sensory Inclusive Venue.  The Sensory Inclusive initiative is designed to assist public attractions and facilities better entertain guests that might have sensory needs and/or processing issues.  A sensory need/sensory processing issue is one where the guest affected finds noises, smells, lights and even crowds not only overwhelming from the sensory perspective but also sometimes physically painful. Because of this, these guests often find themselves isolated from the community. 

Capital One Arena has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs.  We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by providing a Sensory Room, supplying our Team Members with continuous training, and offering Sensory Bags. 

Sensory Bags, containing special KCVIP badges, fidget tools, noise canceling headphones and other resources, are available for checkout at Guest Services near Section 102, Guest Services near Section 402, in 215B across from Section 217/218 and on the Lexus Suites Level near Suite 341.  There is no cost to the patron, you simply need to check out by leaving an ID. 

The new “David Costabile Sensory Room” at Capital One Arena provides a dedicated space designed in partnership with KultureCity and by medical professionals for those who may need a quieter and more secure environment. Outfitted with bean bags from Yogibo, visual light panels by Nanoleaf, activity panels, Sparkle Interactive Light (by NunoErin - a therapeutically fun furniture embedded with soft glowing lights that respond to motion), bubble walls, and a custom tactile artwork created by an autistic artist, all guests are welcome to use this space for stimulation break at every game and event.  

All public restrooms are accessible to our patrons with disabilities.  Capital One Arena also has family restrooms on each level located across from Section 114, across from Section 215, and across from Section 400 (at the top of the F Street escalator).   

Capital One Arena welcomes disabled guests who need the use of a dog as a service animal when the dog has been individually trained or is in training to do work or perform tasks for the guest.  Comfort animals are not allowed in Capital One Arena.  Guests using a service animal will be responsible for the animal’s care and supervision when present at Capital One Arena. We recommend that the Office of Accessible Seating and Services be contacted to purchase accessible seating or be notified prior to the event if special accommodation is needed for service animals.  

Upon request, Capital One Arena can provide sign language interpreters for guests with hearing disabilities. Requests for this service must be received 21 days prior to the event. Please call 202-661-5065 for assistance.   

CapitalOneArena.com is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone.  While we strive to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. ​

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If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact us here. Your feedback will help us make improvements.