Box Office

*The box office will be closed, Tuesday, December 24^th, Wednesday, December 25^th and Friday, December 27^th. We will open at noon on Thursday, December 26^th.

Non-Event Days:

Monday - Friday: 12:00 pm to 4:00 pm

Saturday - Sunday: CLOSED

Event Days:

Monday - Sunday: Opens at 12:00 pm. Closing time varies per event.

*Hours subject to change 

Tickets for Capital One Arena events may be purchased online via Ticketmaster or at the Box Office. 

Children 3 years and older are required to have a ticket for all basketball and hockey games, as well as the Harlem Globetrotters. For Monster Jam, all children 2 years and older require a ticket. Some family shows have a different age limit for tickets, please check the event details page for specific information. 

We accept the following forms of payment: VISA, Mastercard, American Express, Discover, Alipay, and cash. No checks will be accepted. There are no refunds or exchanges on any ticket purchased for Capital One Arena concerts, games or events. If a show or event is canceled or rescheduled, refunds are available at the original point of purchase. 
 

Capital One Arena cannot guarantee the validity of any ticket purchased from an unauthorized source. 

No print at home PDFs will be accepted for entry.  View more information on Mobile Entry.

For ticketing inquiries (including ADA seating, general questions or refunds for postponed and/or cancelled events), please email boxoffice@monumentalsports.com. If you purchased tickets at the Box Office, please include photos of your tickets and the credit card receipt. 

Capital One Arena Box Office - 202-628-3200 

Accessible Seating Office - 202-661-5065 

Ticketmaster Customer Service - 800-653-8000